TryMyKitchen Terms of Service
These Terms of Service are written and available in English and we undertake to communicate with you in English regarding any services to be provided by us. The English language version of these Terms of Service is legally binding, and any translation into another language is provided solely for your ease of understanding.
We recommend you review these Terms of Service from time to time as they may change every once in awhile.
- Acceptance of terms
- What is TryMyKitchen?
We, at TryMyKitchen, take great measures to provide you with the best experience you can have while using TryMyKitchen; However, TryMyKitchen has no control over the conduct of any Hosts, Guests or any other User and disclaims all liability in this regard. Hosts and Guests are recommended to carefully and thoroughly examine and check with their respective Guests and Hosts all necessary details related to their Food Event and Reservation (as defined below) prior to any engagement been made.
Participating in food events such as restaurant meals, home meals, cooking lessons or other User's activities as a result, directly or indirectly, from using TryMyKitchen, is entirely at your own risk. TryMyKitchen is not a party to any agreement entered into between Hosts and Guests in any circumstances nor does it operate as a place of business for vending food of any sort. Users have the sole and ultimate responsibility regarding compliance with all laws, regulation, religious duties (if and as promised by Host) or any other duty relating to the Food Event. We do not accept any liability for any loss, damage, cost or expense that you may suffer or incur as a result of or in connection with your participation in any Food Event conducted by a User or a third party. Certain Food Events may be subject to separate terms and conditions incurred by their respective Hosts, organizers etc. and we recommend that you review such terms and conditions, as they may be.
- Registration to TryMyKitchen
By registering to the Service, you affirm that you are 18 years of age or older and that you accept the Terms. If you are under 18 years of age you may not use the Service on behalf of yourself or any other person or entity, and you must not provide TryMyKitchen with any of your personal details.
3.1. In order to register on TryMyKitchen and enjoy the Service, click on sign up and complete your profile page. You may either join using a third party account (e.g. Facebook) or open an account using your e-mail address. You will receive a confirmation for joining our Service via email to the email address you provided us upon registration.
3.3. When registering on TryMyKitchen you must provide the Company only with true, accurate and complete information.
3.4. You may edit your personal profile information at any point, adding or removing any information as you see fit. Information included in your profile which is marked as public shall be available to other Users on TryMyKitchen and to all Internet users. These include store name and store address on your class listing pages.
3.5 For information about opting out of Gourmet Ads and ad serving partners please visit "http://www.gourmetads.com/about/privacy-policy”.
- Reservations and Billing arrangements
As a registered User, each Guest is welcome to make an online reservation with any Host offering his services on TryMyKitchen ("Reservation"). You, a Guest, may pay for your Reservation by using the payment services offered. As part of the Reservation process you will be asked to fill in some details with respect to your Reservation (such as the food you wish to have and food allergies, if any) ("Contact Form") and wait to receive a confirmation by the Host you made a certain Reservation with. The Contact Form you have filled in will be delivered automatically to your respective Host. Once your Reservation is confirmed, the Company will notify you by email that your Reservation is confirmed ("Reservation Confirmation") and then will charge you for the full service amount. The Reservation Amount charged from you will be kept faithfully by TryMyKitchen and in compliance with any applicable law, and will only be transferred to the respective Host 24 hours following your arrival to your Reserved Food Event and provided that no cancellation notification was made by you before that day (please see our Cancellation Policy here)
- Fees and Payments
The Reservation Amount charged from Guests will be kept faithfully by TryMyKitchen and in compliance with any applicable law, and will only be transferred to the respective Host 24 hours following Guest arrival to Host's Reserved Food Event and provided that no cancellation notification was made before that day by either the Guest or the Host (please see our Cancellation Policy here).
As a Guest, in order to make an online Reservation on TryMyKitchen, you will be requested to provide the Company with additional personal information, such as home address, phone number, etc. Note that we will not disclose any of your personal information to others, except for your name, contact details and the Contact Form you filled in, in order to place your Reservation with the respective Host and to provide you with the Service.
Hosts are required to post prices including all applicable taxes for Reservation of Food Events they offer on TryMyKitchen, as such Reservation may be subject to taxation, as required or ordered by the applicable tax law in the country in which respective Hosts reside.
Hosts are solely responsible to determine the applicable taxes and are hereby required to comply with the applicable tax law and pay any taxes including VAT, surcharges, sales taxes, goods and services taxes, and other similar municipal, state and federal indirect or other withholding and personal or corporate income taxes imposed and levied in connection with Reservations made of their respective Food Events via TryMyKitchen or the payment thereof and they represent and warrant that they will pay such taxes in time and in compliance with the applicable tax law. Note that failing to pay such taxes, as ordered by applicable tax law or to comply with any provisions the applicable tax law may prevent such Hosts from continuing publishing their Food Events on TryMyKitchen.
You, a Guest, represent and warrant that you will pay to your Host all fees and taxes incurred with your Reservation in a timely manner and in compliance with TryMyKitchen's fee schedule. Failing to settle your payments including any taxes incurred with your Reservation, will prevent you from executing your Reservation with TryMyKitchen and from further using TryMyKitchen. Notwithstanding the above, Company shall reserve the right, but have no obligation, to withhold any applicable taxes and obtain any other remedies available by law.
The Company may, at any time and at its sole discretion, convert a free of charge service to a fee-based service, and change rates and payment terms. TryMyKitchen may deduct foreign currency processing costs from any payment. Any changes in TryMyKitchen's fee schedule will take effect immediately after being posted on TryMyKitchen. TryMyKitchen will endeavour to give reasonable notice to all users should rates and payments terms change significantly.
- Cancellation of Reservation
All Reservations are subject to TryMyKitchen's cancellation policy, as stated below:
- If a Reservation is cancelled by a Guest at least 48 hours prior to the applicable Food Event date, the Host shall not be paid any of the Reservation Amount and the Guest shall be reimbursed the full Reservation Amount net any commissions and fees paid by TryMyKitchen (e.g. – PayPal fees).
- If a Reservation is cancelled by a Guest between 24 and 48 hours prior to the applicable Food Event date, the Host shall be paid 50% of the Reservation Amount net any commissions and fees paid by TryMyKitchen and the remainder shall be returned to the Guest.
- If a Reservation is cancelled by a Guest less than 24 hours before the applicable Food Event, the Guest shall not be entitled to any return, credit or reimbursement.
6.1. Your Reservation shall be deemed cancelled only upon receipt of TryMyKitchen confirmation of your cancellation.
6.2. The Company reserves the right to cancel a Reservation at any time upon returning full refund of Reservation Amount to the Guest.
6.3. In case a Host cancels Guest’s Reservation to participate in a Food Event, Company will credit Guest with the full Reservation Amount such Guest has paid to TryMyKitchen. Company reserves the right to charge the cancelling Host with the Reservation Fees collected.
6.4. TryMyKitchen shall not bear any liability for any cost, expense, loss or damage that you may suffer or incur as a result of Host’s or Guest’s cancellation of a Reservation of Food Event.
6.5. Additionally, TryMyKitchen reserves the right to charge back from Hosts the Reservation Amount they received for organizing certain Food Event if upon the receipt of a complaint by a Guest with respect to such Food Event, it believes, at its sole discretion, that such Food Event was not compatible with TryMyKitchen standards of service or in case of any misconduct of the Host.
- Restrictions to use
There are certain conducts which are strictly prohibited on TryMyKitchen. Please read the following restrictions carefully. Your failure to comply with the provisions set forth herein may result in the termination of your access to TryMyKitchen and may also expose you to civil and/or criminal liability.
- Use TryMyKitchen for any illegal, unlawful or unauthorized purposes;
- Use TryMyKitchen in any form of spam, unsolicited mail or similar conduct.
- Allow access to your account to anyone other than yourself, including, without limitation, any persons who are under the age of 18. You accept full responsibility for any unauthorized use of the Service on your behalf, including by minors;
- Use TryMyKitchen for non-personal or commercial purposes other than as a Host without Company’s express prior written consent;
- Interfere with or violate other Users' rights to privacy and other rights, or harvest or collect data and information about other Users without their express consent, whether manually or automatically with the use of any robot, spider, crawler, any search or retrieval application, or use other automatic device, process or method to access TryMyKitchen and retrieve, index and/or data-mine any information;
- Interfere with or disrupt the operation of TryMyKitchen or the servers or networks that host TryMyKitchen, or disobey any laws or regulations or requirements, procedures, policies, or regulations of such servers or networks;
- Post, publish, or otherwise make available through TryMyKitchen any content, text or information that is abusive, harassing, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable or offensive;
- Impersonate any person or entity or provide false information on TryMyKitchen, whether directly or indirectly;
- Falsely state or otherwise misrepresent your affiliation with any person or entity, or express or imply that the Company or any third party endorses you, your website, your business, or any statement you make, or present false or inaccurate information about TryMyKitchen;
- As a Host, provide falsely or inaccurate information with respect to the service you offer through TryMyKitchen for Guests, including, but not limited to any representation you make with respect to your Food Events, including the hosting place and the food you offer on TryMyKitchen.
- Transmit, distribute, display or otherwise make available through or in connection with TryMyKitchen any content, including User Generated Content, which may infringe third party rights, including Intellectual Property rights and privacy rights, or which may contain any unlawful content;
- Take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our platform infrastructure;
- Bypass any measures we may use to prevent or restrict access to TryMyKitchen;
- Copy, modify, alter, adapt, make available, translate, port, reverse engineer, decompile, or disassemble any portion of TryMyKitchen in any way;
- Create a browser, frame, border environment or GUI around TryMyKitchen;
- Link, including in-line linking, to elements on TryMyKitchen, such as images and videos, independently from the web pages of TryMyKitchen on which they originally appear;
- Bypass TryMyKitchen by forwarding your personal and contact details (as emails, phone numbers or sites address) to other Users of TryMyKitchen, whether you are a Guest or a Host, to avoid paying Reservation Fee to us or for other purposes.
- Intellectual Property Rights
TryMyKitchen and the Intellectual Property rights pertaining thereto (other than User Generated Content), including, but not limited to, inventions, patents and patent applications, trademarks, trade names, logos, copyrightable materials, graphics, text, images, designs (including the "look and feel" of TryMyKitchen), specifications, methods, procedures, algorithms, data, technical data, interactive features, source and object code, files, interface, GUI and trade secrets, whether or not registered (collectively, "Intellectual Property"), are owned and/or licensed to the Company and subject to copyright and other applicable intellectual property rights under applicable laws and international conventions. Unless expressly permitted in the Terms, you may not copy, distribute, display, execute publicly, make available to the public, reduce to human readable form, decompile, disassemble, adapt, sublicense, make any commercial use, sell, rent, lend, process, compile, reverse engineer, combine with other software, translate, modify or create derivative works of any material that is subject to TryMyKitchen's proprietary rights, including the Service's Intellectual Property, either by yourself or by anyone on your behalf, in any way or by any means.
You are hereby prohibited from removing or deleting any and all copyright notices, restrictions and signs indicating proprietary rights of TryMyKitchen, including copyright mark [©] or trademark [® or ™] contained in or accompanying the content included in the Service, and you represent and warrant that you will abide by all applicable laws in this respect. You are further prohibited from using, diluting or staining any name, mark or logo that is identical, or confusingly similar to any of TryMyKitchen's marks and logos, whether registered or not.
- User Generated Content
11.1. TryMyKitchen allows you to upload, post, publish and make available through it, your own copyrightable materials such as literary works, text, images, photos, videos, strips and any other proprietary materials, including without limitation Hosts' posts on their pages and/or any part thereof and links to copyrightable materials (the "User Generated Content").
11.1.1. As long as your User Generated Content is subject to the applicable copyright law, such User Generated Content shall remain at all times, and to the extent permitted by law, your sole and exclusive property.
11.1.2. You understand and agree that you are solely responsible for your User Generated Content and the consequences of posting or publishing such material, on TryMyKitchen, in any way.
11.1.3. You represent and warrant that you are the rightful owner of the User Generated Content you upload to TryMyKitchen or that you have (and will continue to have) all the necessary licenses, rights, consents, and permissions from the rightful owners of such User Generated Content, which are required to use and to enable TryMyKitchen to use the User Generated Content you upload to TryMyKitchen and that such User Generated Content does not infringe any third party's copyright or other rights.
11.1.4. You agree that you will not post or upload any User Generated Content containing content which is unlawful for you to possess, post or upload in the country in which you are resident, or which it would be unlawful for the Company to use or possess in connection with TryMyKitchen. Company explicitly reserves the right to remove the User Generated Content without giving any prior notice, at its sole discretion.
11.1.5. When you upload, post, publish or make available any User Generated Content on TryMyKitchen or use such User Generated Content via TryMyKitchen, you grant to the Company an irrevocable, perpetual, non-exclusive, royalty-free, transferable, assignable, sub-licensable and worldwide license, to use, reproduce, distribute, transmit, make derivative works of, display, copy, make available to the public and perform that User Generated Content, along with your name, details, trade-marks, service-marks and logos, in connection with TryMyKitchen, whether through the Internet, any mobile device or otherwise, in any media formats and through any media channels known today and developed in the future.
11.1.6. You agree that the Company may remove at any time any User Generated Content you have uploaded to TryMyKitchen in its sole discretion with or without any reason.
11.2. As a condition for your use of TryMyKitchen, you hereby represent and warrant that:
11.2.1. You will not infringe or violate any of the Terms;
11.2.2. You possess the legal authority to enter into these Terms and to form a binding agreement under any applicable law, to use TryMyKitchen in accordance with these Terms, and to fully perform your obligations hereunder;
11.2.3. The execution of the Terms does not and will not violate any other agreement to which you are bound or any law, rule, regulation, order or judgment to which you are subject;
11.2.4. Host hereby appoints TryMyKitchen as the Host's limited agent solely for the purpose of collecting payment made by Guests on behalf of Host.
11.2.5. It is the responsibility of the Host to assure that a Food Event is conducted in compliance with all applicable laws, rules and regulations, including with respect to any tax obligations relating to the Food Events. TryMyKitchen, its officers, directors, employees, agents and independent contractors make no representation, warranty or assurance to you with respect to the existence, scope and/or compliance as required or ordered by any applicable laws, rules and regulations with respect to such Food Events and TryMyKitchen expressly disclaims any such representations and warranties, express or implied in this regard.
- Trademarks and Trade names
"TryMyKitchen", TryMyKitchen™, Company's marks and logo and all other proprietary identifiers used by the Company in connection with TryMyKitchen (“Company Trademarks”) are all trademarks and/or trade names of the Company, whether or not registered. All other trademarks, service marks, trade names and logos which may appear on TryMyKitchen belong to their respective owners (“Third Party Marks”). No right, license, or interest to the Company Trademarks and/or to the Third Party Marks is granted hereunder, and you agree that no such right, license, or interest shall be asserted by you with respect to the Company Trademarks or the Third Party Marks and therefore you will avoid using any of those marks.
- Links to Third Party Websites
The Company may integrate commercials, advertisements and/or sponsored links, whether within or beside TryMyKitchen. By clicking the advertisements you may be transferred to a website of an advertiser or receive any other messages, information or offers from the advertiser and from others. All the information contained in such commercials and advertisements belongs solely to the advertisers and the Company makes no warranties or representations as to such advertisements, whether or not the Company has control over such advertisements. The Company, advertisers and/or third-parties related thereto may be entitled to certain shares of the earnings for such commercials. You agree, acknowledge and consent that no right, title or interest is or shall be granted to you in any way with respect to any revenue share whatsoever in relation thereto, whether as a paying User or not.
TryMyKitchen's availability and functionality depends on various factors, such as communication networks, software, hardware and the Company's services' providers and contractors. The Company does not warrant or guarantee that TryMyKitchen will operate at all times without disruption or interruption, or that it will be immune from unauthorized access or error-free.
- Changes to TryMyKitchen
The Company may change TryMyKitchen's layout and design from time to time, and the availability of the content and services included therein, without giving any prior notice on TryMyKitchen. You hereby agree and acknowledge that the Company is not responsible for any errors or malfunctions that may occur in connection with the performing of such changes.
- Changes to and cancellations of User profiles
At any time, you may change, edit, correct or delete any and all information included in your personal profile. For the cancellation and removal of your account from TryMyKitchen and on any matters that extend the usual management of your account, you may contact the Company at: support@TryMyKitchen.com with such specific request. Company shall terminate your account and remove any information pertaining to you from the Service within reasonable time upon receiving your request for account cancellation. We will attempt to comply with any request to the best of our capabilities.
- Refund, Disclaimer and Warranties
IN THE EVENT OF MISLEADING REPRESENTATION OR MISCONDUCT ON TryMyKitchen OR IN THE FRAMEWORK OF FOOD EVENTS HELD BY HOSTS THROUGH TryMyKitchen, COMPANY MAY DECIDE, IN ITS SOLE DESECRATION, TO CREDIT YOU WITH A REFUND FOR THE RESERVATION AMOUNT PAID OR PART THEREOF AND CHARGE THE HOST WITH THIS AMOUNT. NO ACTION OF THE COMPANY MAY BE CONSTRUED AS ACCEPTING ANY LIABILITY OTHER THAN AS MENTIONED HEREIN.
NOTWITHSTANDING THE FOREGOING, TryMyKitchen, INCLUDING WITHOUT LIMITATION ANY CONTENT, DATA AND ANY INFORMATION RELATED THERETO, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF USE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE.
THE COMPANY DOES NOT WARRANT THAT TryMyKitchen WILL BE UNINTERRUPTED OR ERROR-FREE. THE COMPANY MAY CORRECT, MODIFY, AMEND, ENHANCE, IMPROVE AND MAKE ANY OTHER CHANGES TO TryMyKitchen AT ANY TIME OR TO DISCONTINUE DISPLAYING OR PROVIDING ANY CONTENT OR FEATURES WITHOUT A NOTICE TO YOU.
THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE USE OF TryMyKitchen, INCLUDING BUT NOT LIMITED TO THE AVAILABILITY, RELIABILITY, OR QUALITY OF TryMyKitchen AND/OR THE FOOD EVENTS DISTRIBUTED THROUGH TryMyKitchen, INCLUDING THE NATURE AND QUALITY OF THE FOOD SERVED IN SUCH EVENTS, AND IS NOT AND SHALL NOT BE RESPONSIBLE FOR ANY ERROR, FAULT OR MISTAKE OF ANY AND ALL CONTENT AND INFORMATION RECEIVED THROUGH TryMyKitchen, INCLUDING BY HOSTS OR GUESTS. THE COMPANY DOES NOT ENDORSE ANY ENTITY, PRODUCT OR SERVICE MENTIONED IN ANY USER GENERATED CONTENT AVAILABLE ON TryMyKitchen.
- Limitation of Liability
THE USE OF TryMyKitchen AND PARTICIPATION IN ANY FOOD EVENT IS SOLELY AT YOUR OWN RISK. EXCEPT AS PROVIDED HEREIN, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTIONS RESULTING FROM OR ARISING OUT OF TryMyKitchen OR ANY FOOD EVENT, OR THE USE OR INABILITY TO USE TryMyKitchen, REGARDLESS OF WHETHER THE COMPANY OR AN AUTHORIZED REPRESENTATIVE OF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT WHERE LIABILITY IS MANDATORY, IN WHICH EVENT LIABILITY FOR DAMAGES SHALL BE LIMITED TO YOUR RESERVATION FEES.
You agree to defend, indemnify and hold harmless the Company, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney's fees) arising from: (i) your use of TryMyKitchen; (ii) your violation of any term of these Terms; (iii) your violation of any third party rights, including without limitation any intellectual property rights or privacy right of such third party; and (iv) any damage of any sort, whether direct, indirect, special or consequential, you may cause to any third party with relation to TryMyKitchen. It is hereby clarified that this defense and indemnification obligation will survive these Terms.
- Misconduct and Copyright Agent
We care for your safety. If you believe a User acted inappropriately including (but not limited to) offensive, violent or sexually inappropriate behavior, please report immediately such person to the appropriate authorities and to Us; provided your report will not incur any liability Company's address for reporting any misconduct is specified below.
Full Address: 27 Cranes Park Crescent, Surbiton, KT58AN
21.1. The Company respects the intellectual property rights of others. If you believe that your work has been copied or otherwise used in a way that constitutes copyright infringement, please provide the following information in writing to the Company's Copyright Agent: (i) the contact details of the person authorized to act on behalf of the owner of the copyright; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of the material that you claim to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information sufficient to permit the Company to locate the material (including URL address); (iv) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (v) a statement that the information in the notification is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the owner of a copyright that is allegedly infringed. The Company's Copyright Agent can be reached through the address specified above.
- Amendments to the terms
- Accounts and Service termination
At any time, the Company may block your access to TryMyKitchen and/or temporarily or permanently limit, suspend or terminate your personal profile, for any reason, at its sole discretion, in addition to any other remedies that may be available to the Company under any applicable law. Such actions by the Company may be taken if the Company deems that you have breached any of these Terms in any manner.
Additionally, the Company may at any times, at its sole discretion, cease the operation of TryMyKitchen or the Service or any part thereof, temporarily or permanently, without giving any prior notice. You agree and acknowledge that the Company does not assume any responsibility with respect to, or in connection with the termination of TryMyKitchen's operation and loss of any data, including User Generated Content, as a result, as long as your pending reservation is handled properly.
24.1. These Terms do not, and shall not be construed to create any relationship, partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between the parties hereto.
24.2. These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.
24.3. Any dispute or claim arising out of or in connection with these Terms of Service, their subject matter or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the English courts. We retain the right to bring proceedings against you for breach of these Terms of Service in your country of residence or any other relevant country.
24.4. If any provision of this Terms is found to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from this Terms and will not affect the validity and enforceability of any remaining provisions.
24.5. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof.
24.6. These Terms constitutes the entire terms and conditions between you and the Company relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and the Company.
- Purchasing a Voucher/Ticket
25.1 You must be at least 18 years old to purchase a Voucher/Ticket.
25.2 By clicking on the “Buy Now” button you commit to buy the Voucher/Ticket in accordance to TryMyKitchen’s terms & conditions. TryMyKitchen expressly reserves the right to reject your purchase or to cancel the contract at any time if it reasonably suspects that you have committed or that you may be committing any fraud against TryMyKitchen or an affiliated third party of TryMyKitchen.
25.3 Upon Purchasing a Voucher/Ticket, the Voucher/Ticket will be sent via E-mail to the buyer/email address provided by the buyer.
- Redemption of a Voucher
26.1 Unless expressly stated otherwise:
(a) the Voucher can only be redeemed once;
(b) the Voucher can only be redeemed with the Host;
(c) the Voucher is valid for one person only; and
(d) you must follow the redemption instructions associated with the Voucher when you redeem the Voucher with the Host.
26.2 In order to redeem a Voucher you must present it to the Host within the Redemption Period. If you do not redeem the Voucher within the Redemption Period, the Voucher expires automatically. It cannot be redeemed anymore and you are not entitled to any reimbursement or compensation.
26.3 Unless expressly stated otherwise, the Voucher does not entitle the Voucher Holder to receive a Host Food Experience at a specific time. You are strongly recommended to contact the Host at an early stage. Doing so will give you the best chance of securing your preferred time for your Food Experience. TryMyKitchen cannot influence Host Food Experience times.
26.4 Vouchers are redeemable in their entirety only. They may not be redeemed partially or incrementally. If, for whatever reason, you redeem the Voucher with a Host for less than the original (un-discounted) value of the Food Experience, you are not entitled to a credit, cash refund or new Voucher for the difference between the original (un-discounted) value and the redeemed value.
26.5 In the event that a Host cannot supply and/or provide the food experience as described for unforeseen reasons, TryMyKitchen will notify you as soon as possible by email and offer you a full refund.
- Use of a Voucher and Tickets
27.1 Any purchase of a Voucher or Ticket is for your non-commercial, personal use only (although you may give the Voucher to someone else for their non-commercial, personal use).
27.2 Your Voucher and Ticket is solely your responsibility. Neither TryMyKitchen nor the Host are responsible for lost or stolen Vouchers or for retrieving Voucher reference numbers or Voucher security codes.
27.3 You promise not to provide false data including false names, addresses and/or contact or payment details; or engage in any unlawful activity in connection with the purchase or use of a Voucher/Ticket, or allow anyone else to do so.
27.4 Any attempt to redeem a Voucher/Ticket contrary to these Terms of Sale may render a Voucher/Ticket void at TryMyKitchen’s discretion.
27.5 The reproduction of a Voucher/Ticket is prohibited.
27.6 The commercial trade of a Voucher/Ticket is prohibited.
- Cancellation (and exceptions), Refunds and Problems
28.1 You have a statutory right to cancel your purchase of the Voucher/Ticket within 14 calendar days after the day you receive the confirmation email (the “ Cancellation Period”). However, if you redeem your Voucher/Ticket during the Cancellation Period, you expressly request TryMyKitchen to begin providing the services to you, and you acknowledge that you lose your right to cancel the purchase of the Voucher/Ticket. Since TryMyKitchen is not responsible for the supply or provision of the Food Experience, once your Voucher/Ticket is redeemed TryMyKitchen has completed its services to you in full.
28.2 If you cancel your purchase of the Voucher/Ticket in accordance with section 28.1, TryMyKitchen will refund you for all payments made as part of your purchase within 14 calendar days from the day on which you informed TryMyKitchen about your cancellation.
28.3 If you have been unable to redeem your Voucher with the Host before the expiry of the Redemption Period through no fault of your own, TryMyKitchen will refund you the full value of the Voucher. The decision to grant a refund is within the sole discretion of TryMyKitchen.
28.4 If you redeem your Voucher, but the Host has not properly provided you with the Food Experience described on TryMyKitchen, or if you have a complaint regarding the provision of the Food Experience you must take action against the Host directly. This is because the Host, and not TryMyKitchen, is responsible for the supply and/or provision of the Food Experience. TryMyKitchen only sells and supplies the Voucher. However, if you and the Host cannot agree on how to resolve the complaint, TryMyKitchen may, upon your request, try to help resolve the issue between you and the Host.
28.5 Unless you expressly inform TryMyKitchen in advance not to, any refund in cash will be refunded to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you must inform the customer support team immediately at http://www.TryMyKitchen.com/contact. If you fail to do this and you are refunded to your original method of payment, you may need to coordinate with your bank or your payment services provider to obtain your refund. TryMyKitchen will not provide more than one refund.
28.6 You have 30 days from the date you receive the refund to reject it. If you do not reject the refund during these 30 days, the refund shall be in full and final settlement of any and all claims you may have against TryMyKitchen related to, arising out of, or connected to that Voucher.
28.7 A refund period and exchange period prior the class event for tickets can be set by the Host, and if allowed will range from 1-30 days before the class date. Please consult the class page for more information regarding Refunds and Exchange.
28.8 An exchange period prior the class event for Vouchers can be set by the Host, and if allowed will range from 1-30 days before the class date. Please consult the class page for more information regarding Refunds and Exchange.
- Responsibility for the Food Experience
29.1 Please note that the Host, and not TryMyKitchen, is:
29.1.1 the supplier and/or provider of the Food Experience;
29.1.2 the party who enters into a contract with the Voucher Holder when the Voucher is redeemed; and solely responsible for providing the Voucher Holder with the Food Experience themselves.