Customer FAQ's

What is TryMyKitchen?

TryMyKitchen is an online market place enabling users to find and and book Cooking Classes. Customers are able to book Cooking Classes for themselves or as a gift and we feature classes held in Cookery Schools, Chef's Homes or even the student's home.

What type of classes can I find on TryMyKitchen?

We feature all types of classes from Baking to Sushi rolling. Our cuisines are very varied and give users the opportunity to expand their culinary knowledge significantly. We also offer cooking classes based on diet types such as Vegetarian and Vegan classes. 

How do I find the right class for me?

You can search for our classes by either choosing the type of class you would like to attend or by choosing your preferred location from our homepage. Once you have made your selection, you can further filter results by using our extensive filtering functionality. 

How do I book a cooking class?

TryMyKitchen enables you to purchase cooking classes in 2 ways: You can either book a class for a specific time or you can buy an eVoucher for yourself or as a gift. Simply find the cooking class you wish to purchase and once you have made your payment, you will receive an instant email confirmation with all the details you need to attend your class. 

If you are purchasing a cooking class as a gift, you can include a free gift message for the recipient and you can choose which day they receive their gift email via our check out page. The recipient of the gift will be sent all the infromation they need to enjoy their class. 

I tried to log in to TryMyKitchen via Facebook and do not remember my login details. What do I do?

Visit your Facebook account to retrieve your login information.

I forgot my password. What do I do?

Just click on the "forgot password" link on the sign up screen. Type the email address you use to sign in to your account, and we'll send you a new password right away.

How do I cancel my booking?

We understand that sometimes a booking needs to be cancelled. You can do so by simply emailing support@trymykitchen.com. Our cancellation policy is set by our suppliers. Charges are subject to the below cancellation policy:

- For classes taking place at a school. You will have a full refund if given 30 days’ notice from the class start date.

- For classes taking place at a chef’s house. You will have a full refund if given 2 days’ notice from the class start date.

- For classes taking place at your own home. You will have a full refund if given 7 days’ notice from the class start date.

The above 3 cancellation terms are worst case scenarios. Many classes operate more lenient cancellation terms. If you are unsure please visit the class profile page or drop us a quick email at support@trymykitchen.com.

In all cases bookings may be transferred to another person at no additional cost (e.g. you may find a friend to replace you). Should a host cancel a class, TryMyKitchen will refund in full those who have purchased tickets prior to its cancellation. TryMyKitchen reserves the right to charge a host who cancels an event with any costs it incurs in the processing of the cancellation.

What do I do if a school/ chef asks me for more money than what I paid on the site?

Schools/Chefs should not be requesting any additional payments from customers. We collect full payment for classes on their behalf and their monies are paid to them according to the terms of our partnership. If a school/chef asks you for an amount beyond what was written both on the offering page and in your confirmation, please contact our team using the contact us form and we will help you resolve the situation.